Frequently Asked Questions
We're here to help! If you cant find answer below, please contact us via the Facebook Messenger widget in the top right corner!
Not on Facebook? Enquire below...
What are the dimensions of the couch boxes?
Seat module box: 92cm(L) x 47cm(W) x 73cm(H)
Armrest module box: 92cm(L) x 20cm(W) x 73cm(H)
Chaise module box: 162cm(L) x 82cm(W) x 30cm(H)
What are the dimensions of the Companion Couches?
- Three Seater Dimensions
- Two Seater Dimensions
- One Seater Dimensions
Can I see a companion couch in person?
Of course - with our 120-day trial you can absolutely see it in person - in your own house in fact!
Where can I find assembly instructions?
Do you have an assembly video?
Can I turn a 3-seater into a 2-seater and 1-seater?
Of course! Companion couch is completely modular, so you can add or remove seats to change the seating arrangement in your living room. To put together that reading chair you’ve always wanted, simply purchase an extra pair of armrests at the checkout.
Is the fabric stain resistance forever?
Not forever no, but a good 6-12 months depending on use, but don't worry, the fabric stain resistant treatment can be reapplied with this off the shelf product:
What cushion covers are machine washable?
All of them! The seat cushion, back cushion and pillow cushions are all machine washable. See our (fabric care instructions).
Be aware that the stain treatment treatment will be washed away, but don’t worry you can re-apply it with the following off the shelf product:
Should I let my dog on the couch? I’m worried about hair getting into the fabric.
Absolutely yes! Companion fabric is fine threaded polyester which makes it difficult for the hairs to get stuck and they can be easily brushed away or vacuumed.If you’d like to avoid cleaning all the time you should consider a companion pet couch which lays over of your companion. It’s your pets special place on your couch and to remove hair build up, you simply shake it outside for the hairs to fall away.
What should I do with the leftover companion boxes?
Companion boxes are 100% recyclable and can you place in marked recycled bins.
Alternatively you could make a wicked box fort for your fur child.
Delivery & Returns
Do you ship internationally?
Not currently no, but please reach out to us with your needs and perhaps we can help.
What is Companion's returns policy?
We offer a 120-day trial period. If you’re not sold by day 120, you can return your product, even if you’ve used it. You will get a full refund.
The return shipping is covered in Sydney, Melbourne, Brisbane, Adelaide and Perth, and we'll pick your return up for free. Outside of these areas return shipping isn't covered. We'll get you to ship the product back to our nearest returns depot (Sydney, Melbourne, Brisbane, Adelaide, Perth).
Is shipping free everywhere in Australia?
Yes! We ship for free Australia-wide.
How does the 120-day trial work?
The 120-night trial is included for free when you buy any Companion product. Simply buy it, try it for up to 120 nights. If you don't love it, ship it back for a full refund. In most areas of Sydney, Melbourne, Brisbane, Perth and Adelaide we'll even pick it up for free.
How do I return a product?
For returns within the 120 night trial and products under warranty, let our customer service team know via firstname.lastname@example.org and provide:
- Your full name
- Order number
We will get back to you as soon as we can. This is usually the same business day.if you are in Sydney, Melbourne, Brisbane, Adelaide and Perth, we’ll organise a suitable time frame for us to pick it up from you. This is a free pick up. Outside of these cities, we'll ask you to ship the product back to your nearest returns depot.For pillows and sheets, we’ll give you a replied paid address for you to mail back your product to us.
I bought my companion from a friend. Is it still covered by warranty?
No, unfortunately our warranty is provided to the original purchaser only and isn't transferable.
Does my companion come with a warranty?
Yes the Companion Couch comes with a risk-free 120-night trial and a 5 year warranty.