Delivery & Returns

What is Companion's returns policy?

We offer a 120-day trial period. If you’re not sold by day 120, you can return your product, even if you’ve used it. You will get a full refund. 


The return shipping is covered in Sydney, Melbourne, Brisbane, Adelaide and Perth, and we'll pick your return up for free. Outside of these areas return shipping isn't covered. We'll get you to ship the product back to our nearest returns depot (Sydney, Melbourne, Brisbane, Adelaide, Perth).

Is shipping free everywhere in Australia?

Yes! We ship for free Australia-wide.

How does the 120-day trial work?

The 120-night trial is included for free when you buy any Companion product. Simply buy it, try it for up to 120 days. If you don't love it, ship it back for a full refund. In most areas of Sydney, Melbourne, Brisbane, Perth and Adelaide we'll even pick it up for free.

How do I return a product?

For returns within the 120 day trial and products under warranty, let our customer service team know via support@companioncouch.com.au and provide: 


- Your full name 

- Order number 

- Product 


We will get back to you as soon as we can. This is usually the same business day.if you are in Sydney, Melbourne, Brisbane, Adelaide and Perth, we’ll organise a suitable time frame for us to pick it up from you. This is a free pick up. Outside of these cities, we'll ask you to ship the product back to your nearest returns depot.

Will I get a heads up when my delivery is on it's way?

Yes, we'll send you an SMS a day before it will arrive and a quick phone call when your delivery is on it's way.

Can you deliver after work hours? Can you deliver on the weekend?

If you're in Sydney, Melbourne, Adelaide, Brisbane or Perth you can select a delivery time that's convenient for you - weeknights until 8pm and Saturday mornings included! Find out more about how we deliver through our messenger link at the bottom left.

Do you ship internationally?

Not currently no, but please reach out to us with your needs and perhaps we can help.

Do I have to be home to receive the delivery?

We can leave your delivery somewhere safe if you're not home. Make sure you tick the box during checkout to let us leave your package unattended.   

General Info

What are the dimensions of the couch boxes? 

Seat module box: 92cm(L) x 47cm(W) x 73cm(H)

Armrest module box: 92cm(L) x 20cm(W) x 73cm(H)

Chaise module box: 162cm(L) x 82cm(W) x 30cm(H)

What are the dimensions of the Companion Couches? 

3 Seater: length 233 cm x depth 90cm

2 Seater: length 162cm x depth 90cm

1 Seater: length 91cm xdepth 90cm

Can I see a companion couch in person?

Of course - with our 120-day trial you can absolutely see it in person - in your own house in fact!

Where can I find assembly instructions?

https://companioncouch.com.au/assembly

Do you have an assembly video?

https://companioncouch.com.au/assembly

Can I turn a 3-seater into a 2-seater and 1-seater?

Of course! Companion couch is completely modular, so you can add or remove seats to change the seating arrangement in your living room. To put together that reading chair you’ve always wanted, simply purchase an extra pair of armrests at the checkout.

Is the fabric stain resistance forever?

Not forever no, but a good 6-12 months depending on use, but don't worry, the fabric stain resistant treatment can be reapplied with this off the shelf product:


https://www.scotchgard.com/3M/en_US/scotchgard/products/all-products/~/Scotchgard-Fabric-Upholstery-Protector/?N=4340+3294466427+3294529207&rt=rud)

What cushion covers are machine washable?

All of them! The seat cushion, back cushion and pillow cushions are all machine washable. See our (fabric care instructions).

Be aware that the stain treatment treatment will be washed away, but don’t worry you can re-apply it with the following off the shelf product:


https://www.scotchgard.com/3M/en_US/scotchgard/products/all-products/~/Scotchgard-Fabric-Upholstery-Protector/?N=4340+3294466427+3294529207&rt=rud)

Should I let my dog on the couch? I’m worried about hair getting into the fabric.

Absolutely yes! Companion fabric is 100% Wool, treated to be water-proof. This makes it difficult for the hairs to get stuck and they can be easily brushed away or vacuumed. Any dirt from your pooches paws or coat can be easily wiped off with a tissue.

What should I do with the leftover companion boxes?

Companion boxes are 100% recyclable and can you place in marked recycled bins.

Alternatively you could make a wicked box fort for your fur child.

Warranty

I bought my companion from a friend. Is it still covered by warranty? 

No, unfortunately our warranty is provided to the original purchaser only and isn't transferable.

Does my companion come with a warranty? 

Yes, the Companion Couch comes with a risk-free 120-night trial and a 5 year warranty.