Delivery & Returns

What is Companion's returns policy?

We offer a 120-day trial period. If you’re not sold by day 120, you can return your product, even if you’ve used it.

You will get a full refund provided your Companion Couch has been re-packaged in its original packaging. 


So remember to hold on to those boxes! We advise to flat pack and store your empty Companion boxes until your 100% in love with your Companion Couch.


The return shipping is covered in Sydney, Melbourne, Adelaide and Brisbane metro areas, and we'll pick your return up for free. Outside of these areas return shipping isn't covered. We'll get you to ship the product back to our nearest returns depot (Sydney, Melbourne, Brisbane metro areas). 

Is shipping free everywhere in Australia?

Free shipping is only available on orders over $1000 to Sydney, Melbourne, Adelaide and Brisbane Metro areas. Shipping is free to some regional areas, feel free to contact us for a quote and we'll be happy to see if we can arrange something that suits you!

What if I'm in a regional area or an interstate metro area?

Unfortunately our delivery partner doesn't provide set rates for these areas, please contact us and we'll try our best to organise something that suits you!

How does the 120-day trial work?

The 120-night trial is included for free when you buy any Companion product. Simply buy it, try it for up to 120 days. If you don't love it, get in touch and we will arrange pick up and your full refund. In most areas of Sydney, Melbourne, Brisbane and Adelaide, we'll even pick it up for free. 

How do I return a product?

For returns within the 120 day trial and products under warranty, let our customer service team know via support@companioncouch.com.au and provide:


- Your full name

- Order number

- Product 


We will get back to you as soon as we can. This is usually the same business day. If you are in Sydney, Melbourne, Brisbane and Adelaide metro areas, we’ll organise a suitable time frame for us to pick it up from you. This is a free pick up. Outside of these cities, we'll ask you to ship the product back to your nearest returns depot. 

Will I get a heads up when my delivery is on it's way?

You will receive a tracking number and link provided by the selected courier service.

How does delivery work?

Depending on available stock, we can deliver your Companion Couch in 2 business days to Sydney, Melbourne, Brisbane or Adelaide metro areas. However, due to high demand there will occasionally be a 3-6 week waiting period between shipments.

Can you deliver on the weekend?

Unfortunately weekend deliveries are not currently available as our warehousing partners are not open on weekends. 

Can you deliver after hours?

We are working on finding a solution to delivering after hours, but currently this is not available due to very high after hours delivery rates.

Do you ship internationally?

Not currently no, but please reach out to us with your needs and perhaps we can help.

Do I have to be home to receive the delivery?

We can leave your delivery somewhere safe if you're not home. Please get in contact if you have any special delivery instructions.

Can the courier bring my boxes into my apartment or home?

Unfortunately no because couriers are not covered by insurance to enter a private residential dwelling. Companion Couch boxes are within the appropriate dimensions and weight for a single person lift. Please see box dimensions and weights in other FAQ. If you do believe you’ll need some help, then please plan for this when receiving your delivery. 

General Info

What are the dimensions of the couch boxes? 

Seat module box: 93cm (L) x 47cm (W) x 73cm (H)

Armrest module box: 94cm (L) x 20cm (W) x 73cm (H)

Chaise module box: 162cm (L) x 84cm (W) x 29cm (H)  

What are the dimensions of the Companion Couches? 

3 Seater: length 233 cm x depth 90cm

2 Seater: length 162cm x depth 90cm

1 Seater: length 91cm x depth 90cm

Chaise: 85cm (additional depth) 175cm (total depth)

Can I see a companion couch in person?

Of course - with our 120-day trial you can absolutely see it in person - in your own house in fact! 

Where can I find assembly instructions?

https://www.companioncouch.com.au/pages/assembly-instructions

Can I turn a 3-seater into a 2-seater and 1-seater?

Of course! Companion couch is completely modular, so you can add or remove seats to change the seating arrangement in your living room. To put together that reading chair you’ve always wanted, simply purchase an extra pair of armrests at the checkout.

Is the fabric stain resistance forever?

Not forever no, but a good 4-6 months depending on use, but don't worry, the fabric stain resistant treatment can be reapplied with other off the shelf hydrophobic sprays at your local hardware.

What cushion covers are machine washable?

All of them! The seat cushion, back cushion and pillow cushions are all machine washable. See our (fabric care instructions).

Be aware that the stain treatment treatment will be washed away, but don’t worry you can re-apply it with the following off the shelf product:


https://www.scotchgard.com/3M/en_US/scotchgard/products/all-products/~/Scotchgard-Fabric-Upholstery-Protector/?N=4340+3294466427+3294529207&rt=rud)

What should I do with the leftover companion boxes?

You should hold onto Companion boxes until you are 100% in love and do not feel the need to return. However if you are in love and have no need to return, all Companion boxes are 100% recyclable and can you place in marked recycled bins. Alternatively you could make a wicked box fort for your fur child. 

Do you make a sofa bed?

We don’t do a sofa bed in the traditional way - but we’ve made our Couch super wide - wider than a standard Couch - specifically so that it can be turned into a stylish bed if someone comes to visit.The 3-Seater is also long enough for Hambo (our product designer) to lie end to end with some room left above his head - and he’s 6”2!

Do you make a corner unit, chaise or Ottoman?

We've just launched pre-orders for our chaise module (L-shape) and soon will be adding more options to the Companion range.

Warranty

Does my companion come with a warranty? 

Yes, the Companion Couch comes with a risk-free 120-night trial and a 5 year warranty.

I bought my companion from a friend. Is it still covered by warranty? 

No, unfortunately our warranty is provided to the original purchaser only and isn't transferable.