‘Fair Enough’ Returns Policy
We know it’s not always easy to know if your couch will be perfect until it arrives. That’s why we offer ‘Fair Enough Returns’. What this means is that we will allow you to set your couch up once - but no more than that - as we need to ensure that it will be able to be resold if you are not happy with it.
Any marks, wear and tear or anything that makes the product not ‘as new’ will mean we cannot accept the return.Think of trying your couch out in the same way as trying out a dress or jacket from The Iconic. Except we can’t pay for the shipping to and from (we’ll go out of business super fast by doing that - we hope you understand).
Being made in Australia, our costs are much higher, and it also doesn’t sit well with us from an environmental perspective to have to waste items and the CO2 involved in shipping heavy items like this simply for a change of heart.What we can promise, however, is that our new factory is now local (well - it’s in rural NSW so local-ish), so that means that if you have any issues with your couch, we can fix it up for you, no sweat.
If you need to talk through any issues more specifically, please get in touch via messenger :)
All Companion Couch product is quality controlled, however should a product be delivered that has a manufacturing fault, we will replace or repair the product at no cost to you. You are entitled to this policy if you contact us within 48 hours of your product delivery notifying us of the manufacturing fault.
All custom / special ordered items are final sale, and are not liable for return, refund, or exchange.Product sold as ex-display from the showroom floor, or purchased at a Companion Couch warehouse sale are sold on a “Final Sale” basis. Returns, refund, exchanges, or warranty for “As- is”, “Display Stock” or “Warehouse Sale” product will not be accepted under any circumstance.